At the heart of technology innovation is software. Microsoft CEO Satya Nadella famously said ‘Every business will become a software business ‘ and whilst true this statement perhaps hides the underlying success factor which is data.
On-line portals can be used to provide direct access to the status of inspection activities and publish results. In our experience careful thought needs to be given to the way portals are designed including how information is presented. Poor interfaces can lead to customer frustration and additional calls to a helpdesk or backoffice.