At the heart of technology innovation is software. Microsoft CEO Satya Nadella famously said ‘Every business will become a software business ‘ and whilst true this statement perhaps hides the underlying success factor which is data.
Mobile devices proliferate, with increasing processing power, in built sensors and mature operating systems their potential to transform our lives is just beginning. Comparing laptops with tablets is becoming a redundant exercise.
Time is of the essence for certification and accreditation services. This is because certification is often the gateway (or milestone) for the product release , service readiness or a safety checkpoints.
On-line portals can be used to provide direct access to the status of inspection activities and publish results. In our experience careful thought needs to be given to the way portals are designed including how information is presented. Poor interfaces can lead to customer frustration and additional calls to a helpdesk or backoffice.
Digital technology is revolutionising how this industry works and is a key becoming the key competitive differentiator. Here’s an overview of 3 technologies that are disrupting the way TIC organisations serve their customers.